Der Rittmeister Militaria’s Two-Fold Guarantee
Der Rittmeister Militaria, LLC is determined to provide the best guarantee in the militaria collecting community. We want our customers to be doubly sure that they are getting the best possible service AND receiving authentic merchandise. To that end, our guarantee is two-fold:
(1) We offer a 30-day, no-questions-asked return policy. This means that our customers can return ANY item within 30 days of purchase for ANY reason and receive a full refund of the purchase price. (Shipping & insurance is non-refundable. Bank credit card fees may also be deducted).
(2) We offer a life-time guarantee of authenticity for all merchandise. If any item that we have sold as an original is found to be a reproduction, we will promptly refund the purchase price.
This two-fold guarantee has been in place since 1996. We want you to have confidence in what we sell, which is why we offer a lifetime guarantee for authenticity. We feel this is nothing more than common sense. After all, if WE have had made a mistake on an item, our problem should NOT become your problem!
Letters of Authenticity
Upon request we are pleased to provide a letter of authenticity at the time of purchase. These letters consist of the description of the item as it appears on our Web Site on our letterhead. It further describes our two fold guarantee policy. These can be helpful for insurance purposes, especially for more expensive items should you ever have to place a claim due to theft.
Consignment Items – Guarantee
From time to time we offer consignment items which are the property of another party. Our guarantee on these items is for THIRTY DAYS only. At the end of that time we disburse payment to the consignor and the sale is considered to be final. Your acceptance of these terms is acknowledged when you place an order for a consignment item. If a consignment item is not to your liking, please let us know within that thirty day time frame and we will immediately refund your purchase price.